For all Orders placed on this Site, the Customer has a right of complaint for 10 days from delivery.
To exercise this right of complaint, the Customer must send the Company, at the address firstname.lastname@example.org, a declaration in which he expresses his reservations and complaints, accompanied by the supporting documents relating thereto. A complaint not respecting the conditions described above cannot be accepted.
After examining the complaint, the Site may, if necessary, replace or reimburse the order as soon as possible and at its expense.
In this case the product must be returned to us in its original condition and its packaging, accompanied by a copy of the purchase invoice. Items returned incomplete, damaged, damaged or soiled by the customer will not be accepted.